Customer Testimonials

Awesome experience!!! Went in not expecting to be able to purchase a NEW F-150, but Joseph Lopez is in the business of making it happen!!! So if your in the market for a New or Used ride, hit up Joseph and Yaklin Ford and know you are in good hands.

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Dealership made the purchase of a 2025 F-150 an easy smooth experience , Any issues with the process were quickly resolved to my satisfaction resulting in a happy customer Would recommend purchase with this dealership

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Buying a new vehicle is always a trying experience. But, after buying my third vehicle from Yaklin Ford I can say that these folks always get me out the door with a smile and a new vehicle. As a retired business man I can certainly attest to the value of a good team. Joseph, David and Bernie helped me through the intimidating auto buying process with clear explanations of each step and a good outcome.

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Dishonest- Yaklin is perpetuating the adage that you can’t trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek ... Read More

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DealerRater - Nov 11, 2023

Dishonest- Yaklin is perpetuating the adage that you can’t trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek to the dealership. Because the vehicle was only over a little more than a year old, I had fairly high expectations about it’s current condition. I asked if the vehicle had been smoked in as this was a deal breaker for me (as I am an ex-smoker and can no longer tolerate the smell of smoke). The sales associate assured me that the vehicle was in excellent shape and had not been smoked in. After hearing all of these positive reports, I scheduled to go to the dealership on a Friday to see the vehicle in person, take it for a test drive, and hopeful complete the purchase. I set out and arrived at the dealership a few hours later. I found the vehicle on the lot and began inspecting the vehicle’s exterior. I noticed the lower plastic molding on the passenger’s side was falling off. I then opened up the vehicle’s tailgate and was immediately hit with the pungent smell of lingering cigarette smoke. My initial sales associate (Saleen) was not present so I was greeted by a new sales associate (Joseph). I expressed to Joseph that I was not happy as I had been told this was a non-smoker’s vehicle. Joseph confirmed that the prior owner, Barb (apparently he knew her), had in fact been a smoker. Then he had the audacity to tell me that although Barb was a smoker, she never smoked inside the vehicle. He stated that she always stopped the vehicle and got out to have her smoke. He stated that the smell in the vehicle was from smoke that had drifted into the vehicle while Barb was smoking outside the vehicle. I couldn’t even believe that he was trying to pass this terrible lie off as fact. I actually wondered if he knew how preposterous this sounded as he was speaking it. I then opened the driver’s side door and found a burn mark on the interior door trim. When confronted with this evidence, Joseph just shrugged his shoulders and tried to redirect the conversation by explaining that they have a process at the dealership that can remove the smoke smell from a vehicle. He advised that their techs have just been too busy to complete the “smoke smell removal” from this vehicle and that it would take about ½ a day to complete. I was frustrated at this statement as the dealership had known for days that I was coming to inspect/purchase this vehicle. At this point, I had already lost all confidence in the integrity of this dealership and it’s sales associates. I can’t comment on the auto repair shop or the new car dealership but I would strongly encourage anyone considering a vehicle purchase from the Yaklin used car dealership to reconsider. Yaklin has dishonest sales associates, buyer beware!

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Made an appointment for 9/1/23 to have a 2011 Ford Fiesta Inspected and for a Customer Satisfaction Program 14M02 Letter concerning an issue I was having with the transmission. Dropped the car off as scheduled. James Fisher was the Service Advisor who immediately challenged my CSP 14M02 Letter, by stating the car was out of the extended warranty period identified on the letter, but he didn't read the letter through before making that statement. I should have seen the red flag that raised because he said they had to put it on the computer and there would be a $175.00 charge for ... Read More

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DealerRater - Sep 11, 2023

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta Inspected and for a Customer Satisfaction Program 14M02 Letter concerning an issue I was having with the transmission. Dropped the car off as scheduled. James Fisher was the Service Advisor who immediately challenged my CSP 14M02 Letter, by stating the car was out of the extended warranty period identified on the letter, but he didn't read the letter through before making that statement. I should have seen the red flag that raised because he said they had to put it on the computer and there would be a $175.00 charge for that if it didn't check out. The only delay he mentioned was it was labor day weekend. Which was understandable. I waited until late afternoon on 9/6/23, as I had not heard anything from him. When I called it took forever to find out that the transmission service tech was working on several other cars in front of mine and that the car had not been touched. I did not receive any communication as to the status. no concern as to when I needed the car back. My question is why make an appointment to have your vehicle sit for days with no explanation as to why. I picked my car up on 9/7/23, the next day and will find a dealer that has a good customer service department that knows how to communicate. I have no plans of ever using this dealership again and would not recommend it to anyone I care about.

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Purchasing a new F150. Test drove two. Traded in a Chevy. Knowledgeable sales person. Very nice experience.

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WORST EXPERIENCE EVER!! Don’t take your car here or buy one! 4000 dollars later my car broke down (it’s a 2020) that was purchased from them on the side of the freeway for them to tell me Aw man sorry about that!!

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This has got to be the worst service department around! Dealt with them for almost a year on one problem. Went through 2 service managers and numerous counter help. Turn around rate there is high. My one problem they turned into several problems. In the end I left there with torn up interior and they claimed it wasn’t them. And would not fix what they messed up!! I have bought many vehicles from them, but never again……

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I’ve been here since last April. This dealership has a good sale’s team that know their product, along with the process and are honest. I’m am glad to call this my home.

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On a trip down to Freeport, Tx, my engine light came on and I took my vehicle to Yaklin Ford. They advised that my computer was throwing a code showing that there was a Technical Service Bulletin (TSB) that required a program update of of one of the computer modules. Yaklin advised it would cost $300. So, I was already there and figured that was probably the going price, even though it seemed pretty high. A few days later I decided to call two other ford dealers and asked them what the total cost would be to fix the TSB issue. ... Read More

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DealerRater - Feb 3, 2021

On a trip down to Freeport, Tx, my engine light came on and I took my vehicle to Yaklin Ford. They advised that my computer was throwing a code showing that there was a Technical Service Bulletin (TSB) that required a program update of of one of the computer modules. Yaklin advised it would cost $300. So, I was already there and figured that was probably the going price, even though it seemed pretty high. A few days later I decided to call two other ford dealers and asked them what the total cost would be to fix the TSB issue. They both advised it would be $100 total. Yaklin Ford clearly ripped me off!

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Service Dept refused to rotate tires because they were over 6yrs old (7yrs old in perfect condition) tried to sell me a new set tires

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Had a great buying experience. Looking forward to driving my new truck!! Joseph worked hard to get me ex’s what I wanted. Thank you!!

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Worst customer service, EVER. It’s been over a year since we purchased our vehicle through them (Dec 2018) and we still have not received keys to our vehicle or other essential items we were promised over and over we would receive. They know I’m active duty stationed on the other side of the country so I can’t just show up there to demand them to do their job and they take advantage of that. Nice to see how they treat service members, huh? Staff is lazy and they’re liars. Steer clear from salesman Joseph or you will ... Read More

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DealerRater - Mar 5, 2020

Worst customer service, EVER. It’s been over a year since we purchased our vehicle through them (Dec 2018) and we still have not received keys to our vehicle or other essential items we were promised over and over we would receive. They know I’m active duty stationed on the other side of the country so I can’t just show up there to demand them to do their job and they take advantage of that. Nice to see how they treat service members, huh? Staff is lazy and they’re liars. Steer clear from salesman Joseph or you will more than likely share the same negative experience. Don’t waste your time here.

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They keep money from your paycheck. Warranty is outsourced from Colorado. Contract to not get audited. Half of what your earned. Going out of business. Have to fight for any work, including commission. Promises burned on you. Stay away!

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I recommend Yaklin Ford to my Mother. We met with Salesman Larry Peters who helped her find a perfect car for her at a great price. I would recommend them to everyone.

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Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner

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I visited this location a few weeks looking to get an affordable, relatively new car as mine was not reliable at all. After looking at my options my salesperson, Blake finally got me into a brand new car with more than reasonable payments and then Monday set me up with a great 100,000 mile warranty. They were incredibly friendly and did everything they could to help me (rebates, higher than I expected trade in value etc.). This took a while as I came in on the weekend but I didn't mind at all because the staff was so incredibly personable. ... Read More

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DealerRater - Feb 1, 2018

I visited this location a few weeks looking to get an affordable, relatively new car as mine was not reliable at all. After looking at my options my salesperson, Blake finally got me into a brand new car with more than reasonable payments and then Monday set me up with a great 100,000 mile warranty. They were incredibly friendly and did everything they could to help me (rebates, higher than I expected trade in value etc.). This took a while as I came in on the weekend but I didn't mind at all because the staff was so incredibly personable. I HIGHLY recommend this dealership to anyone looking to avoid the typically soul-crushing car dealership experience.

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very nice and work hard to gt u the best deal!!! I am very happy with my purchase and will go back for my next vechile

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Went to look at a new F-250 Super Duty 2017. Met with Larry Peters at 5:30 pm on Saturday evening, the dealership closes at 6:00pm. To make a long story short 2 1/2 hours later I bought a new truck. Larry went way beyond what I expected from a Car salesman to do to make me happy. I went to Gulf Coast Ford, Ron Carter did not get this type of service at all. If these other dealers take notice they might sale more vehicles. Thanks Larry job well done

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This was our first time to buy a vehicle at Yaklin...and what an awesome experience! Our salesman Larry Peters made everything so simple! We will definitely be back!

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Dealt with Christian, Joseph Lopez and Monday to purchase a 2017 Explorer and trade a 2010 Expedition. All were very accommodating, made good suggestions and knowledgeable.

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Easy, great, no hassle car deal for a new Ford Mustang. Very friendly and knowledgeable car dealers. I would recommend to others. Great experience and great dealer.

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Thank you Michael and Monday for a easy car buying experience. We traded in our 13 Explorer and drove away with a new 17 Explorer. We were given the opportunity to return for our detail on the car due to the weather. All in all a great experience. The only negative would be that the car was not gone over closely to make sure nothing is missing. Which would seem minor since it was one of the cup holder rubber liner. We love the vehicle. Thanks Yaklin Ford.

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After visiting other Ford Dealers, we went to Yaklin Ford (Formerly Bobby Ford, Inc). We were made to feel very welcome. Christian took care of us throughout the whole transaction with the help of Joseph Lopez. Mr Yaklin also came in to visit with us. The entire transaction went smoothly except for some computer glitches shlowing us down. I am enjoying my new vehicle.

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Very helpful. Help us with all or needs and questions. Everything was just perfect!! They treated me like family. My son was with my and he had all the attention.

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I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and ... Read More

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DealerRater - Mar 18, 2016

I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!

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No hassle just an easy car deal with a very knowledgable sales consultant. I would recommend Bobby Ford to anyone. We got a great deal.

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I bought an HD 07 they took in on trade. we agreed on price. When salesman went to bring me papers to sign, he covered up price with his thumb. I told him let me read this, said I didn't need to, when I saw price was about 10 plus rather than the 7500 I offered, he said oh... office made a mistake. Took it back and brought me more paperwork, he knew I was in a hurry, trying to sign and get deal done as I had to be on offshore job by noon. I got frustrated and signed for about 7800. ... Read More

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DealerRater - Aug 14, 2013

I bought an HD 07 they took in on trade. we agreed on price. When salesman went to bring me papers to sign, he covered up price with his thumb. I told him let me read this, said I didn't need to, when I saw price was about 10 plus rather than the 7500 I offered, he said oh... office made a mistake. Took it back and brought me more paperwork, he knew I was in a hurry, trying to sign and get deal done as I had to be on offshore job by noon. I got frustrated and signed for about 7800. It was almost like the scene in the movie Fargo at the dealership,,,lol. I laugh now but its really not funny either then nor now. Would I do business with them again,,,I doubt it. Perhaps this guy doesn't work there any more, IDK, but in my opinion he was a crook. And if I see him again I wont hesitate to tell him so.

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